FAQ

1. Are you currently signing bands/accepting demos?

2. How long will it take to get my order? What about a pre-order? Can I check the status of my order?

3. I don’t have a credit/debit card and I am way too punk to order online. Can I send a check, money order or concealed cash through the mail? Can I order by phone?

4. Can I exchange or get a refund for my order from your store?

5. What are the measurements of your shirts, hoodies, etc?

6. I still have a mailorder question, who do I contact?

7. I have a record store, distro, etc. can I place a wholesale order?

8. I write for a magazine, blog, etc. Can you send me free stuff?

9. How come ______ didn’t come with a digital download coupon?

10. How come some of your releases aren’t available for purchase on Bandcamp?

11. Can you tell me the pressing info for _______ vinyl release?

12. Who manufactures your vinyl? Where do you guys get your merch printed? Who does your artwork?

13. I want to start up a label of my own. Do you have any tips?

1. Are you currently signing bands/accepting demos?

We have always, and will always, accept unsolicited demo submissions. That being said, we’re not Bridge 9 or Deathwish – we generally only release a few records a year, many of which are reissues, so the odds of us signing a band based on a demo are unfortunately not very good. If you think you’re an exception, we’d love to check out what you’re doing. Send us a link (no email attachments) to your music (Bandcamp, YouTube, etc) along with a brief note about the shows/tours you’ve played. No need for a press release talking about how you’re the most original band since The Beatles – let your music do the talking!

Note, for a couple of reasons we no longer accept physical demos. We are a digital company with no physical headquarter. Our mailorder warehouse is located in Albany and our distributor is located in Huntingon Beach, California. Not only that, but as much as we want to pretend it’s still 1997, we recognized that we were getting about 50 digital submissions per 1 physical submission. We’ll always have a soft spot for physical releases (we are primarily a vinyl label afterall) but a digital demo is good enough, less wasteful, and will save you postage fees, capeesh?
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2. How long will it take to get my order? What about a pre-order? Can I check the status of my order?

Our mailorder is handled by the folks at MerchNow in Albany.

How long it takes to get your order will be dependent on the shipping speed that you choose at checkout.

If you ordered a pre-order item, it will specify on the specific item page what the anticipated ship date is. Pre-orders can be tricky as vinyl manufacturing isn’t exactly the fastest process in the world and with the resurgence in vinyl the plants are busier than ever. If there is ever a delay with a pre-order, we’ll post about it on our website, Facebook, Twitter, etc. You can always shoot us an email to check pre-order status as well.

Please note that all in stock orders can take 1-5 business days for processing regardless of shipping method chosen.

If you’d like to view the status of your order, please visit this page.
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3. I don’t have a credit/debit card and I am way too punk to order online. Can I send a check, money order or concealed cash through the mail? Can I order by phone?

Cash is too risky to send through the mail, but you can send a check or money order. You can also submit your order over the phone if you’d prefer. For more information please check out this page.
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4. Can I exchange or get a refund for my order from your store?

For all music items we will only be able to accept returns on items that are unopened. If it’s a clothing item, as long as it has not been washed or worn and is in resellable condition and is returned within 60 days of original order delivery date.

For more information please view this page.
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5. What are the measurements of your shirts, sweatshirts, etc?

You can find that information on this page.
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6. I still have a mailorder question, who do I contact?

Email Merchnow or call:

U.S. Customers: (888)-387-3343
International Customers: +1(518)-458-9563

Office hours are Monday through Friday, 9AM-5PM Eastern Time.
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7. I have a record store, distro, etc. can I place a wholesale order?

Please contact our distributor, RevDistribution.
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8. I write for a magazine, blog, etc. Can you send me free stuff?

If you’d like to be added to our promo list please shoot us an email.
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9. How come ______ didn’t come with a digital download coupon?

Some of our releases are licensed through other labels, which unfortunately means there can be a bunch of legalities involved. For example, the vinyl we released for Sick Of It All, Ignite, and Earth Crisis was licensed through Century Media. Our agreement with Century Media doesn’t authorize us to sell or distribute digital versions of these albums as all of Century Media’s digital rights are exclusively with Sony. Note, you can stream pretty much every album we’ve put out for free through Spotify.
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10. How come some of your releases aren’t available for purchase on Bandcamp?

This is pretty much the same answer as the previous question. Some of our releases are licensed through other labels, which unfortunately means there can be a bunch of legalities involved with digital downloads. For example, the vinyl we released for Sick Of It All, Ignite, and Earth Crisis was licensed through Century Media. Our agreement with Century Media doesn’t authorize us to sell or distribute digital versions of these albums as all of Century Media’s digital rights are exclusively with Sony. Note, you can stream pretty much every album we’ve put out for free through Spotify.
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11. Can you tell me the pressing info for _______ vinyl release?

Updated pressing info can be found for each vinyl release on our releases page. Click on the release you’re looking for and on the bottom left of the page you’ll see the pressing info notes.
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12. Who manufactures your vinyl? Where do you guys get your merch printed? Who does your artwork?

We’ve worked with several different companies/artists over the years, but here are some of our favorites.

For vinyl we recommend Pirates Press, based out of San Francisco.

All of our clothing items (including t-shirts, sweatshirts, etc) are printed through MerchNow out of Albany, NY.

As far as artists, some of our favorites that have done various work for us over the years include Ryan Eyestone, JP Flexner, Mike C, Mike Lussier, Raf The Might, and Daniel Bressette (RIP).
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13. I want to start up a label of my own. Do you have any tips?

It depends on what your goals are. If you want to release a couple records for your friend’s bands, and have a few thousand bucks to burn, more power to ya! Our tips would be to start modest, and choose the band(s) you’re working with very carefully. It’s always a good idea to have a personal relationship with anyone you’re planning on investing time and money into – they will be less likely to break up and screw you over. Set a tight budget and keep track of your expenses so you can easily tell which releases/bands are keeping you going, and which ones are draining you. Print exclusive merch for the bands – kids can’t illegally download a tshirt.

If you’re more interested in starting a career in music versus a hobby, you’re choosing to start a label at an extremely weird/risky time. The reality is that in this day and age there are very few people who care about physical music. We have survived over the years because we jumped on the digital train (and we’re lucky enough to cater to a select niche of vinyl freaks). That being said, starting a digital-only label will be the less financial-risky road, but then what are you going to offer bands that they can’t simply do on their own? Are you going to pay the studio bill or hire a publicist? Remember, record stores are practically nonexistent so physical distribution isn’t something that a new label is going to be able to offer.

Like any startup, it will require a tremendous amount of motivation, and a lot of luck. To get some hands on experience, see if there’s any local labels in your town and check into getting an internship. You likely won’t be paid but you can get college credit. And even if you’re stuck doing mailorder or repetitive computer work, you’ll still be mingling with people who are in the business.
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